Refund Policy

Who handles payments

Orders are processed by Polar, which acts as merchant of record. Polar takes the payment, issues your receipt and processes any refund back to your original payment method.

Instant delivery and your right of withdrawal

If you live in the EU, EEA or UK you normally have 14 days to withdraw from an online purchase. For digital content, that right ends once delivery starts, provided you agreed to that. At checkout you tick a box asking for instant access and acknowledging that you lose the 14-day withdrawal right once the download starts. After that, refunds are at my discretion under the goodwill policy below. Your statutory rights for faulty digital content are not affected.

My 14-day goodwill guarantee

• If a file is broken, corrupted, won't import, or is materially different from its description, email me within 14 days of purchase.
• I'll first try to fix it or send a working file. If I can't, you get a full refund.
• Accidental duplicate purchases are refunded in full.
• I don't refund simply because you changed your mind after downloading, since the files can't be returned.

How to ask

Email hello@jiigetsu.com with your order email and a short description (a screenshot helps). You can also reply to your Polar receipt. Approved refunds are issued through Polar and usually appear within 5 to 10 business days, depending on your bank.

After a refund your licence to use the files ends. See the terms for the licence.